Returns & Refund Policy

Overview

At WallVistaPrints.shop, we strive to ensure you are satisfied with your purchase. If you are not completely happy, eligible items may be returned or exchanged within 30 days of delivery, subject to the conditions outlined below.

1. Return Eligibility Criteria

1.1 Conditions

To qualify for a return, items must:

  • Be unused and in their original condition.

  • Include all original packaging, accessories, and mounting hardware.

  • Be accompanied by valid proof of purchase (such as an order confirmation or receipt).

  • Not be customized beyond the standard options offered on the product page.

2. Return Process

2.1 Request Approval

Before returning any item, you must contact us at contact@wallvistaprints.shop to obtain authorization.

2.2 Instructions After Approval

Once your return request is accepted, we will provide:

  • A prepaid return shipping label.

  • Instructions for packaging the item securely.

  • A Return Authorization Number (RA#), which must be clearly displayed on the outside of the parcel.

Returns sent without prior authorization will not be accepted.

3. Damaged or Incorrect Items

3.1 Reporting Issues

If your order arrives damaged, incorrect, or incomplete (including missing components), please contact us promptly with the relevant details.

3.2 Resolution

We will assess the issue and arrange an appropriate solution, which may include a replacement, exchange, or refund.

4. Items Not Eligible for Return

The following items cannot be returned:

  • Custom or personalized products, including those with added text or images.

  • Clearance or final sale items.

  • Products damaged after delivery due to misuse or improper handling.

5. Exchanges

5.1 Process

To exchange an item, you must complete the return process for the original product and place a new order separately.

5.2 Credit Use

If your return is approved, any eligible refund can be applied toward your replacement purchase.

6. Refund Processing

6.1 Inspection

Returned items are inspected within approximately 3–5 business days after receipt.

6.2 Refund Timeline

If approved, refunds are issued to the original payment method within 5–7 business days. Additional processing time of 3–10 business days may apply depending on your bank or payment provider.

7. Contact Information

For any questions regarding returns or refunds, please contact us:

Store: WallVistaPrints.shop
Email: contact@wallvistaprints.shop
Phone: +44 7457168452
Address: 15 Cragside View, Rothbury, Morpeth, NE65 7YU, United Kingdom